If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt. All returns will need to be arranged from our end, via our Online Self Return Form
Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, bra, swimwear, socks, jewellery, accessories (applies to watches, caps & scarves) and cosmetics.
Please reach out to customer support via email at firstname.lastname@example.org. It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.
Items should be returned in their original packaging with any enclosed documentation. Please also print out the delivery note and include it upon your return.
We will require your cooperation and understanding in adhering to the packing requirements and regulations prior to returning the goods to us. Please find the regulations here.
Should you opt for a self-return arrangement that is not arranged through us, we will not bear any responsibility for the loss and damage of the goods shipped to us. All returns will need to be arranged from our end, via our Online Self Return Form
MY orders can be sent back to us free of charge with EasyParcel; Poslaju or Pgeon Drop Off Point or Home Pick Up (Selected Area).
Orders cannot be returned to any Guess store. All returns must be accompanied by an invoice. Refunds will be processed to the original payment card.
If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount. Delivery fee is non-refundable.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Products that have been personalised for you, including items that have been tailored or altered will not be accepted as returns. We are unable to accept the return of any item where there is evidence that these instructions have not been followed. Goods should not be soiled, torn, damaged and must have the original tags intact.
FULL MOVEMENT CONTROL ORDER NOTICE
*Due to the recent Covid-19 lockdown restrictions, we may be unable to process your orders based on the usual delivery times. Do expect that delivery & returns may take up to 14 business days. Rest assured we will do everything that we can to process your orders soon. Thank you for your understanding.
In light of the Full Movement Control Order placed from the 1st of June 2021, all orders, shipments, delivery, and returns/refunds processes will be delayed as our resources are restricted and limited.
Return/refund processes will be temporarily put on hold, and strictly no exchanges allowed for the time being.